Return & Exchange

You can request a return or exhange within 30 days after you receive the item.

 Returns

We will provide a prepaid shipping label and issue a full refund after receiving the item if the item is not as described, is damaged, or is defective. If we have provided a shipping label but find no problems with the returned item, the shipping cost will be deducted from the refund amount.

If there is no issue with the item but you do not want it, to get a full refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. You also need to pay for the return shipping cost.

Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons incured by the customer
Any item that is returned more than 30 days after delivery

Exchanges (if applicable)

We only replace items if they are defective or damaged. We will cover shipping cost. There are two ways to exchange. 1. You can send back the original one first, and we will send out a replacement after receiving it. 2. If you prefer to receive the replacement sooner, you can put down a security deposit, and we can send out a replacement before you return the original one. We will refund the deposit once we receive the one you send back.

To send us the original one, you can submit a request here and send your item to:

Phoenix Android Radios
445 S Figueroa St, Ste 3100
Los Angeles, CA 90071
USA
+13239179036
contactus@phoenixandroidradios.com

 
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the item is damaged due to your mistake or negligence, then we may approve a partial refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@phoenixandroidradios.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Phoenix Android Radios
445 S Figueroa St, Ste 3100
Los Angeles, CA 90071
USA
contactus@phoenixandroidradios.com



Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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